We are as excited as you are about your purchase. Your merchandise will be processed within 24 hours from your order date via standard shipping through UPS. You will receive your merchandise in 5-8 business days. For orders outside U.S., allow 10-12 business days for delivery.
Note: Shipping times may vary during high volume order periods (i.e. holidays, sales promotions, etc…) **Business days are Monday - Friday, excluding federal holidays within the United States.
Sacred Arrow offers free shipping for all orders $50.00 and up. Your total shipping charges will be as follows.
- Standard Shipping (5-8 business days) - $6.95
- Free Shipping (5-8 business days) on orders $50.00 & up
- International Shipping (10-12 business days business days) - $13.95
- Free International Shipping (10-12 business days) on orders $50.00 & up
Note: Shipping times may vary during high volume order periods (i.e. holidays, sales promotions etc…). International shipments do not include delays due to Customs.
If you have a Sacred Arrow account, just simply log in to your account and select the order you want to track. If your order has shipped, a tracking number should be available. If you do not have a Sacred Arrow account, please contact customer service using our contact form.
Duties and taxes are charges that are calculated by Customs using detailed information of the goods in your shipment. The duties and taxes are collected when you retrieve your package in your destination country.
You, the receiver, will pay for Customs charges prior to delivery. Sacred Arrow will not be charging you this fee. The payment you make with Sacred Arrow is separate from what your country wishes to tax you. This fee will be calculated on your country’s own regulations concerning imported goods.
You may return items within 14 days from delivery for store credit if you are not satisfied with your purchase. This includes broken jewelry and defective diffusers within 14 days of delivery.
All merchandise purchased through a promotion (for example: discounts, rewards points) will be issued a store credit at the value purchased.
Orders cannot be changed or canceled online. Contact us immediately after placing your order, and we will do everything we can to accommodate your request. We recommend calling us first at (855) 520-0484 M-F 9am-6pm (PST) or submitting a request. Our automated processes fill orders in less than 24 hours, so the time window for changes or cancellations is very short.
The best way to contact us is by submitting a contact form or calling us at (855) 520-0484 M-F 9am-6pm (PST).